Your internet browser suddenly says there is no connection to the internet. We have all had it happen to us. The flurry of activity that ensues to try and resolve this issue can be quite something. It can be very stressful.
We have put together a list of checkpoints for your connection to see if we can help you.
Troubleshooting your connection
Let’s take a look at some tips to make sure you can get up and running again quickly.
#1 Try another device
- Make sure your Wi-Fi is turned on.
- Still no joy? Reboot your computer.
- Does the issue continue? Check your Network Preferences to make sure you are signing on to the right network.
- Check that the login details are being entered correctly, and then check your signal strength – the issue may be related to a weak signal.
- Run your diagnostics and setup wizard.
#2 Check your internet connection
Have a look at your Wi-Fi icon. Does it show you are connected to the internet?
- If yes – then the internet could be the problem.
- If no – the internet or Wi-Fi could be causing your problem.
If you click on the Wi-Fi icon, it will show you a list or map of sorts, meaning you will see whether your computer is picking up the Wi-Fi or not. You can click on any stage of connection to perform a troubleshoot from your computer. If you are still not connecting, then your modem and/or router could be causing problems.
#3 Look at your router and modem
You need to take a look at your router. It will have different icons indicating their functions. You may need to haul out your manual for this. Check the icon that shows the internet connectivity. If the light is out, the Wi-Fi is not getting a connection. If the light is on, the internet service itself is not working.
Before you do anything else, rebooting your router or modem may help resolve the problem. You can do this by:
- Unplug the router or modem from the power.
- Wait for about 30 seconds.
- Plug the router or modem back into the power source.
#4 Reconnect to your Wi-Fi network
Make sure your router is not blocked by anything and that it is in an open space for the signal to move freely. If restarting has not resolved the issue, it is time to check if you are on the correct frequency.
You may have a 5G version. The passwords sometimes differ. Make sure you have entered the correct password. Try each separately.
#5 Call your service provider
If none of these steps has helped, and you are still getting something like a ‘no connection’ message, your provider may have hit a snag. Call the company and let them know you aren’t able to access the internet.
We hope that this has been helpful, but if you are still in need of assistance, please contact us on: