• We aim to ensure that:
  • Making a complaint (which we regard as “a clear expression of dissatisfaction that requires a formal response”) is as easy as possible;
  • We deal with it promptly, politely and confidentially (when appropriate);
  • We learn from complaints and use them to improve our service;
  • All informal concerns are resolved informally and speedily;
  • The formal complaints procedure is intended to ensure that all complaints are dealt with fairly, consistently and whenever reasonably possible to the complainant’s satisfaction.
  • Complainant’s responsibility
  • Bring the complaint in writing to Bundu NetworX’s attention within fourteen (14) days from the issue arising;
  • Raise the complaint directly with the Office Manager of Bundu NetworX;
  • Explain the problem in sufficient detail;
  • Allow Bundu NetworX fourteen (14) days to deal with the matter.
  • Bundu NetworX’s responsibility
  • To acknowledge receipt of the complaints in writing, by email or telephonically;
  • To respond to the complaint within fourteen (14) days;
  • To deal with the complaint;
  • To take action where appropriate.
  • If the complaint involved the Office Manager, the complaint should be addressed to the General Manager of Bundu NetworX.
  • If you are not satisfied with the outcome/response to your complaint, you have the right to refer the complaint to ICASA (see further 1.8 of this Code).

4 Comments

  • Russell Andraos
    Posted 20th Nov 2019 3:19 pm 0Likes

    Good afternoon

    I pay R500.00 for 4mbs however my feed is very inconsistent. I very seldom receive what I pay for
    one minute its up the next its down
    Pretty annoying
    I reside at ocean17 and bounce off elgro

    Please advise

    regards

    • TempleAdmin
      Posted 26th Nov 2019 12:34 pm 0Likes

      Good day Russell,

      This complaint has been forwarded to the team. Thank you for taking the time to message us.

  • Erna Roux
    Posted 3rd Dec 2019 6:56 pm 0Likes

    Good day. We had the 4mb line and could only run one device. We upgraded to the 10mb lone and stil have issues. We can only run one device. If we put like a laptop and the tv running youtube one os them will buffer. I called the coastal branch and they said i must reset the outside antenna. We did. And still cant run more than one device. We pay R1000 a month and this is pathetic. We run a household where we want to watch tv online and someone will want to play online games on laptop and maybe some phones connected to.

    • TempleAdmin
      Posted 18th Dec 2019 8:05 am 0Likes

      Good day Erna, thank you for contacting us. Please could you mail inland@bundunetworx.co.za with this query so we are able to assist you further? Thank you.

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