Help Center

Complaints Policy and Procedure

We aim to ensure that: Making a complaint (which we regard as “a clear expression of dissatisfaction that requires a formal response”) is as easy as possible; We deal with it promptly, politely and confidentially (when appropriate); We learn from…

What is an Internet Contention Ratio?

The internet highway is an increasingly busy place. Like any highway, having more cars (customers) on the road means that there’s more congestion, causing traffic to move slower. The internet works in a similar way – the higher the demand,…