Are you feeling stuck in the slow lane of the internet and want to upgrade your speed and quality? Do you know what local options you have? We take a look at some of the important factors you could consider to find your best local supplier.

1. A FNO versus an ISP

If you are looking into the world of fibre, there are two different providers. There is a Fibre Network Operator (FNO) and an Internet Service Provider (ISP). FNO’s are the ones that build and operate the fibre network, whereas the ISP’s provide the access service to the internet. Usually, a company will specialise in either building or providing access, but there are exceptions to this such as Telkom and Cybersmart. However, Open Access fibre networks like Octotel, Frogfoot and Vumatel do not sell internet. This is where ISP’s come in.

2. Check your fibre coverage in your area

Fibre internet runs through fibre optic cables. If you have no cables in your area, then you will not be able to access fibre internet. You can check whether you have fibre in your area on the following Fibre Networks:



Link Layer


3. Which Fibre Network do you join?

If you are lucky enough to have a few Fibre Networks to select from, there are a few factors to consider. 

Look for:

  • a network that is reasonably sized
  • a network that has been around for a while
  • the pricing variables (some may be more pricey due to more reliability and faster service speeds)
  • a network that has a good response time to fixing problems
  • a network that has reasonable installation rates.
fibre coverage

4. How fast do you need your fibre to be?

You have established that you have fibre in your areas. Score! Now to figure out what speed you need for what you would like to do. 

Under 10 Mbps:

  • Two to three devices
  • Checking email
  • Browsing online (including social media)
  • Occasional media downloads (photos and music)
  • Occasional streaming on YouTube, etc.
  • Streaming for one user at a time.

10 Mbps – 40 Mbps:

  • Three to five devices
  • Media-rich data downloads
  • HD Streaming
  • Working online in real-time
  • Email
  • Browsing online
  • Social Media
  • VoIP calls
  • Video chat.

50 Mbps – 100 Mbps:

  • Multiple data-intensive devices (as in a big company)
  • Media-rich data downloads at high speeds
  • HD Streaming by multiple users
  • Working online in real-time
  • Email
  • Browsing online
  • Social Media
  • VoIP calls
  • Video chat with zero lag times by several users at once.

5. The cost of fibre

The costs associated with fibre are mainly:

  1. Installation fee – a once-off fee
  2. Router – upgrade every 3 – 4 years
  3. Subscription fee – monthly.

Consider the kind of hardware you will be receiving in your costs and what the quality is. Watch out for hidden fees in cancellations and check whether the ISP makes it easy to upgrade/downgrade. Take a look at the speeds available on the network and match that to how much you are willing to pay for what you require.

Now that you know how to find out if you have fibre internet coverage or not, you are only a few steps away from setting yourself up for easy surfing and streaming on the web. If you need any further information, take a look at our website at